:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#1d303b;background:#f4f6f7;--nav:#102a32;--green:#137463;--muted:#657880;--line:#dce4e7;--ink:#1d303b;--amber:#95651c;--red:#ad4239}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea,summary{outline-offset:4px}button:focus-visible,a:focus-visible,summary:focus-visible{outline:2px solid #258c7a}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}button,a{transition:background .15s,color .15s}a{color:inherit;text-decoration:none}[hidden]{display:none!important}button{border-radius:6px}h1,h2,h3,p{margin-top:0}h1{font-size:30px;letter-spacing:-1px;font-weight:600}h2{font-size:22px;letter-spacing:-.5px;font-weight:600}h3{font-size:15px;font-weight:650}p{line-height:1.65}.muted{color:var(--muted)}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.7px;color:var(--green);margin-bottom:9px}.primary,.secondary{border:1px solid var(--green);padding:11px 16px;font-size:13px;font-weight:600;background:var(--green);color:white;display:inline-flex;align-items:center;justify-content:center;gap:8px}.primary:hover:not(:disabled){background:#0a5b4e}.secondary{background:white;color:var(--ink);border-color:#cad5d9}.secondary:hover:not(:disabled){background:#f0f5f5}.quiet{border:0;background:none;color:var(--muted);padding:8px;font-size:12px}.quiet:hover{color:var(--green);background:#e9f2f0}.icon-button{background:none;border:0;font-size:26px;color:var(--muted);padding:0 8px}.wordmark{display:flex;align-items:center;gap:13px;font-size:40px;letter-spacing:-4px;font-weight:800;color:#b9e7cc}.wordmark>span{font-size:14px;letter-spacing:2px;color:white}.wordmark small{display:block;letter-spacing:3px;font-size:8px;font-weight:500;margin-top:5px;color:#a3b8bc}.app-shell{display:grid;grid-template-columns:225px minmax(0,1fr);min-height:100dvh}.sidebar{background:var(--nav);padding:31px 20px 24px;display:flex;flex-direction:column;position:fixed;width:225px;inset:0 auto 0 0;z-index:5}.sidebar .wordmark{padding-left:8px;margin-bottom:46px}.nav-label{font-size:9px;letter-spacing:1.6px;color:#779398;margin:0 12px 12px}.sidebar nav{display:grid;gap:6px}.nav-item{display:flex;align-items:center;gap:12px;min-height:43px;padding:10px 12px;border:0;background:none;color:#b2c6c9;text-align:left;font-size:13px}.nav-item .nav-icon{width:18px;text-align:center;font-size:16px;color:#86a6a5}.nav-item.selected{background:#24454b;color:#fff}.nav-item.selected .nav-icon{color:#b9e7cc}.nav-item:hover{background:#1d3a42}.nav-item .count{margin-left:auto;background:#356057;color:#e9f8ed;font:10px ui-monospace,monospace;border-radius:4px;padding:3px 6px}.sidebar-bottom{margin-top:auto;display:flex;align-items:flex-start;gap:8px;color:#b2c8c4;font-size:10px;padding:25px 8px 0;border-top:1px solid #2d454c}.sidebar-bottom small{display:block;font-size:9px;color:#7c989c;margin-top:5px}.secure-dot{display:inline-block;width:6px;height:6px;background:#92c7a5;border-radius:50%;margin-top:3px;flex-shrink:0}.app-body{grid-column:2;min-width:0}.topbar{display:flex;align-items:center;justify-content:space-between;padding:20px 38px;background:white;border-bottom:1px solid var(--line);min-height:76px;gap:20px;font-size:12px}.breadcrumb{color:var(--muted)}.divider{color:#b9c6cb;padding:0 13px}.topbar strong{font-weight:550}.account{display:flex;align-items:center;gap:20px}.account>span{font-size:11px;color:var(--muted)}main{max-width:1550px;margin:auto;padding:34px 38px 50px}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:26px}.page-heading h1{margin-bottom:8px}.page-heading p{font-size:13px;color:var(--muted);margin-bottom:0}.page-heading .actions{display:flex;gap:10px;flex-shrink:0}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:28px}.metric{background:white;border:1px solid var(--line);border-radius:9px;padding:20px 22px}.metric>span{display:block;font-size:12px;color:var(--muted);margin-bottom:14px}.metric strong{font-size:32px;font-weight:550;letter-spacing:-1px}.metric small{display:block;margin-top:9px;font-size:11px;color:var(--muted)}.metric.attention{border-top:3px solid #d7a65d;padding-top:18px}.panel{border:1px solid var(--line);border-radius:9px;background:white;overflow:hidden;margin-bottom:22px;min-width:0}.panel-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:20px 22px;border-bottom:1px solid #e6ecee}.panel-heading h2,.panel-heading h3{margin:0;font-size:15px;letter-spacing:0}.panel-heading p{margin:6px 0 0;font-size:12px;color:var(--muted)}.panel-body{padding:22px}.panel-body p{font-size:13px}.section-title{display:flex;justify-content:space-between;align-items:center;margin:27px 0 14px}.section-title h2{font-size:17px;margin:0}.overview-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(260px,1fr);gap:22px}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.8px;color:#6e828a;background:#f9fbfb;padding:13px 22px;border-bottom:1px solid #e7edef;white-space:nowrap}td{padding:18px 22px;border-bottom:1px solid #edf1f2;line-height:1.6}tr:last-child td{border-bottom:0}td strong{display:block;font-weight:600}td small{display:block;font-size:11px;color:var(--muted)}.pill{display:inline-block;font-size:10px;padding:5px 8px;border-radius:5px;color:#2c7264;background:#e7f2ed;white-space:nowrap;text-transform:capitalize;font-weight:550}.pill.delayed,.pill.pending,.pill.failed,.pill.interrupted{color:#8d641e;background:#fbf0db}.pill.rejected{color:#8c4c46;background:#f8ebe8}.pill.in_transit{color:#486e96;background:#eaf1f9}.pill.neutral{color:#6a7a85;background:#f0f3f5}.empty{padding:30px;text-align:center;font-size:13px;color:var(--muted);line-height:1.8}.empty h3{font-size:17px;color:var(--ink);margin-bottom:8px}.summary-list{padding:0;margin:0;list-style:none}.summary-list li{padding:17px 22px;border-bottom:1px solid #edf1f2;display:flex;gap:12px;align-items:center}.summary-list li:last-child{border:0}.summary-list strong{font-size:12px;display:block;margin-bottom:5px}.summary-list p{font-size:11px;color:var(--muted);margin:0}.summary-list button{margin-left:auto}.row-link{background:none;border:0;text-align:left;padding:0;color:var(--ink)}.row-link:hover{color:var(--green)}.inbox{display:grid;grid-template-columns:260px minmax(0,1fr);gap:22px;align-items:start}.ticket-list{display:grid;gap:8px}.ticket-row{padding:17px;background:white;border:1px solid var(--line);text-align:left;display:block;width:100%}.ticket-row.selected{border-color:#72aa9b;box-shadow:inset 3px 0 var(--green);background:#f4faf7}.ticket-row>small{font-size:10px;display:flex;justify-content:space-between;color:var(--muted);margin-bottom:9px}.ticket-row strong{font-size:13px;line-height:1.5;display:block;margin-bottom:7px}.ticket-row>span{font-size:11px;color:var(--muted)}.ticket-workspace{display:grid;grid-template-columns:minmax(0,1fr) minmax(280px,.9fr);gap:20px;align-items:start;min-width:0}.ticket-meta{display:flex;flex-wrap:wrap;gap:9px;font-size:11px;color:var(--muted);margin-bottom:20px}.thread-message{border:1px solid #e2e9ec;border-radius:7px;padding:18px;margin-bottom:16px;background:#f9fbfc}.thread-message.support{border-color:#cde2d9;background:#f1f8f4}.message-label{display:flex;justify-content:space-between;gap:15px;font-size:10px;color:var(--muted);margin-bottom:10px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.8}.compose{padding-top:20px;border-top:1px solid var(--line);margin-top:25px}.compose h3{font-size:13px;margin-bottom:7px}.compose p{font-size:11px;color:var(--muted)}label{display:block;font-size:12px;font-weight:550;margin:17px 0 8px}input,textarea,select{width:100%;border:1px solid #cbd7dc;border-radius:6px;background:white;color:var(--ink);padding:11px 12px;font-size:13px;min-width:0}textarea{resize:vertical;line-height:1.6}textarea:focus,input:focus,select:focus{outline:2px solid #91c4b8;outline-offset:1px}.form-actions{display:flex;gap:12px;align-items:center;margin-top:14px}.form-actions .hint{font-size:10px;color:var(--muted);line-height:1.5}.chat-panel{border-color:#bcd8ce}.chat-panel .panel-heading{background:#f2f8f5}.assistant-icon{display:inline-grid;place-items:center;width:27px;height:27px;background:#deeee5;color:var(--green);border-radius:7px;margin-right:9px}.chat-context{padding:12px 18px;border-bottom:1px solid #e0eae6;font-size:10px;color:#6c8278;line-height:1.6}.chat-feed{padding:18px;max-height:540px;overflow-y:auto;min-height:180px;display:grid;align-content:start;gap:14px}.chat-message{padding:13px 15px;border-radius:7px;background:#f1f5f4;font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.chat-message.user{background:#eaf2f8;margin-left:20px}.chat-message>small{display:block;font-size:9px;text-transform:uppercase;letter-spacing:.8px;color:#678477;margin-bottom:6px}.chat-form{border-top:1px solid #dce9e2;padding:15px}.chat-form textarea{font-size:12px;background:#fbfcfc}.chat-status{font-size:11px;color:var(--muted);padding:0 18px 14px;line-height:1.7}.customer-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,1fr);gap:22px}.customer-select{display:flex;align-items:center;gap:12px;font-size:12px;max-width:400px;margin-bottom:22px}.customer-select select{max-width:240px}.shipment-card{padding:22px;border-bottom:1px solid var(--line)}.shipment-card:last-child{border:0}.shipment-card header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px;font-size:13px}.shipment-route{display:flex;align-items:center;gap:16px;line-height:1.6;font-size:13px}.shipment-route>span{color:var(--green)}.shipment-card p{font-size:12px;color:var(--muted);margin:15px 0 0}.shipment-card small{font-size:11px;color:var(--muted)}.approval-list{display:grid;gap:15px}.approval-card{border:1px solid var(--line);border-radius:8px;background:white;padding:22px;display:grid;grid-template-columns:1fr auto;gap:20px;align-items:start}.approval-card h3{margin-bottom:9px}.approval-card .meta{font-size:11px;color:var(--muted);line-height:1.8}.approval-card .preview{font-size:13px;line-height:1.7;color:#48616b;white-space:pre-wrap;overflow-wrap:anywhere;margin:13px 0 0}.approval-actions{display:flex;align-items:center;gap:15px}.audit-list details{border-top:1px solid var(--line);padding:15px 20px}.audit-list details:first-child{border:0}.audit-list summary{font-size:12px;cursor:pointer;line-height:1.7;overflow-wrap:anywhere}.audit-list summary span{color:var(--muted);font-size:10px;margin-left:10px}.audit-list pre,.code{font:11px/1.8 ui-monospace,monospace;background:#f3f6f7;padding:15px;border-radius:6px;white-space:pre-wrap;overflow-wrap:anywhere;overflow:auto}.integration-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-bottom:25px}.integration-grid .panel-body{height:100%}.integration-grid p{font-size:12px;color:var(--muted)}.integration-grid .pill{margin-bottom:16px}.integration-grid a{display:inline-block;font-size:12px;color:var(--green);font-weight:600;margin-top:8px}.integration-path{display:flex;align-items:center;flex-wrap:wrap;gap:10px;padding:20px;background:#edf3f1;border:1px solid #d6e3dd;border-radius:7px;margin-bottom:25px;font-size:12px}.integration-path span{background:white;border:1px solid #d2dfd9;padding:10px;border-radius:5px}.form-panel{max-width:680px}.error,#notice{padding:13px 17px;border-radius:6px;font-size:12px;line-height:1.7;margin-bottom:20px;overflow-wrap:anywhere}.error{background:#fff0ec;color:#a4473c;border:1px solid #eed0c7}#notice{background:#eaf5ee;color:#37634c;border:1px solid #c4decf}dialog{border:1px solid #c9d7d7;border-radius:12px;padding:27px;width:min(680px,calc(100% - 28px));color:var(--ink);max-height:90dvh;overflow:auto;box-shadow:0 20px 100px #102a3240}dialog::backdrop{background:#102a3280;backdrop-filter:blur(3px)}dialog header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}dialog h2{margin-bottom:0}dialog footer{display:flex;justify-content:space-between;gap:15px;margin-top:25px}.review-meta{font-size:12px;line-height:1.8;color:var(--muted)}.review-payload{background:#f4f7f7;border:1px solid var(--line);border-radius:7px;padding:20px;margin:17px 0;font-size:13px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.review-payload strong{display:block;font-size:10px;text-transform:uppercase;letter-spacing:1px;color:var(--muted);margin-bottom:8px}.review-warning{font-size:12px;color:#866322}.login-screen{display:grid;grid-template-columns:1.1fr 1fr;min-height:100dvh;background:white}.login-intro{background:var(--nav);padding:60px 12%;display:flex;flex-direction:column;justify-content:center;color:white}.login-intro .wordmark{margin-bottom:90px}.login-intro h1{font-size:clamp(35px,4vw,58px);font-weight:500;line-height:1.17;letter-spacing:-2px;margin-bottom:24px}.login-intro>p{font-size:15px;color:#b1c6c7;max-width:360px}.login-route{display:flex;gap:10px;align-items:center;margin-top:70px;font-size:10px;color:#adcac3;flex-wrap:wrap}.login-route span{border:1px solid #406157;padding:10px;border-radius:5px}.login-card{width:100%;max-width:420px;margin:auto;padding:35px}.login-card h2{font-size:30px;margin-bottom:12px}.login-card p{font-size:13px;color:var(--muted)}.login-card .primary{width:100%;margin-top:24px}.login-card>small{display:block;font-size:10px;color:var(--muted);line-height:1.8;margin-top:20px}.login-card #login-error{color:var(--red);margin-top:14px}.login-card .eyebrow{color:var(--green);font-size:10px}
@media(min-width:1500px){.ticket-workspace{grid-template-columns:minmax(0,1.2fr) minmax(330px,1fr)}}
@media(max-width:1200px){.app-shell{grid-template-columns:195px minmax(0,1fr)}.sidebar{width:195px;padding-inline:14px}.topbar{padding-inline:25px}main{padding:28px 25px}.inbox{grid-template-columns:220px minmax(0,1fr)}.ticket-workspace{grid-template-columns:1fr}.metrics{gap:12px}.metric{padding:17px}.customer-grid{grid-template-columns:1fr 1fr}.overview-grid{grid-template-columns:1fr}.integration-grid{grid-template-columns:1fr}.account{gap:6px}.account>span{font-size:10px}}
@media(max-width:800px){.app-shell{display:block}.sidebar{position:static;width:auto;padding:18px}.sidebar .wordmark{margin-bottom:18px;font-size:30px}.sidebar .wordmark>span{font-size:12px}.sidebar .wordmark small{font-size:7px}.nav-label,.sidebar-bottom{display:none}.sidebar nav{display:flex;flex-wrap:wrap;gap:4px}.nav-item{padding:8px 10px;min-height:34px;font-size:11px;gap:7px}.nav-item .nav-icon{font-size:13px;width:13px}.topbar{padding:15px 20px;min-height:60px}.breadcrumb,.divider{display:none}main{padding:25px 20px}.page-heading{align-items:flex-start;gap:18px}.page-heading h1{font-size:25px}.page-heading .actions{flex-direction:column}.metrics{grid-template-columns:1fr 1fr}.inbox{grid-template-columns:1fr}.ticket-list{grid-template-columns:1fr 1fr;margin-bottom:0}.customer-grid{grid-template-columns:1fr}.approval-card{grid-template-columns:1fr}.approval-actions{justify-content:space-between}.login-screen{grid-template-columns:1fr}.login-intro{padding:28px}.login-intro .wordmark{margin-bottom:25px}.login-intro h1,.login-intro>p,.login-route{display:none}.login-card{padding:40px 25px}.integration-path{gap:7px;font-size:11px}}
@media(max-width:450px){main{padding:23px 15px}.page-heading{flex-direction:column}.page-heading .actions{flex-direction:row}.ticket-list{grid-template-columns:1fr}.topbar{padding:14px 15px}.account>span{max-width:155px;overflow-wrap:anywhere}.panel-body{padding:17px}.metric strong{font-size:27px}th,td{padding:13px 16px}.primary,.secondary{font-size:12px;padding:10px 13px}.chat-feed{max-height:440px}.shipment-route{font-size:12px;gap:10px}.customer-select{flex-wrap:wrap}.customer-select select{max-width:none}.review-meta{overflow-wrap:anywhere}dialog{padding:20px}dialog footer{flex-wrap:wrap}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}

.protection-presets{display:flex;gap:12px;flex-wrap:wrap}.protection-options{display:grid;gap:10px;max-width:440px;margin:16px 0}.protection-panel details{margin:18px 0}.protection-panel summary{cursor:pointer;font-weight:600}.connection-gap{color:var(--muted,#64748b)}.chat-panel .panel-heading{gap:12px;flex-wrap:wrap}